GOOD TO KNOW
FAQs
Getting Started
Assessment or consultation — which do I choose?
If you already know which treatment you're interested in, start with our online assessment. If you're not sure, book a 15-minute consultation and we'll talk through your options together.
Am I guaranteed to be prescribed treatment?
No. Every request is reviewed individually, and treatment is only provided where it's judged clinically appropriate for you.
Why do you ask for photo ID and a selfie?
As we prescribe prescription-only medicines, we're required to verify your identity before treatment is issued. This is standard practice across online prescribing services.
Payment & Consultations
How does the £40 consultation fee work?
It's fully redeemable against the cost of any prescription issued within 30 days of your consultation, if treatment is clinically appropriate.
What payment methods do you accept?
We accept major credit and debit cards through our secure online checkout.
Repeat Orders
How do I reorder my treatment?
Use the "Already a patient?" link in our footer, or the direct link in your delivery confirmation email, to complete a short Repeat Prescription Request.
Will I need a full reassessment again?
Periodically, yes. This helps us make sure your treatment is still appropriate for you. We'll let you know if a full reassessment is needed.
Delivery
How long does delivery take?
Once submitted, your request is reviewed and approved by your prescriber within 2 working days. Approved prescriptions are then prepared and dispatched by our partnered compounding pharmacy within 4 working days, and delivered by courier within a further 2 working days. In total, please allow up to 8 working days from submission to delivery.
Your Data
Is my information kept private?
Yes. Your medical information is handled securely and confidentially, in line with our Privacy Policy.